Terms and conditions

SHIPPING

Shipping fees are fixed and subject to your location or the size of the product you choose.

To avoid shipping fees you can choose the option « Click and collect » and pick up your order at Véloroute des Bleuets located at 1692 Avenue du Pont N, Alma (Québec) G8B 5G3.

Shipping fees

In Québec:

  • Small products (bike accessories): 4,50 $ 
  • Big products (clothes like jersey and shorts ): 14,50 $ 
  • Bike guide: 10 $ 

Everywhere else in Canada:

  • Small products: 16,50 $ 
  • Bike products: 18,50 $ 
  • Bike guide: 10 $ 

Taxes are not included in these prices.

If you are buying products from different shipping categories you will only be charged the highest rate (you will not be charged shipping for each category).

Please note shipping normally takes around 5-7 working days in the province of Quebec and between 10-12 days in the rest of Canada.

RETURNS

We only accept returns and exchanges in the event of the products arriving broken or defective. In this case, us an email at info@veloroutedesbleuets.com including all the information about the product and a picture of it.

You can also return the product to us by post at: 1692, avenue du Pont-Nord, Alma (Québec) G8B G53. When received, we will look at the product carefully and we will let you know by mail if this product can be replaced or you can get a refund.

All returned items should be sent back to us in their original condition together with the original packaging and tags. It is fine to try on an item as you would in a store, but please don’t actually wear or use it.

SHIPMENT

Refunds don’t include shipping fees. These are required to be paid by the customer before sending the product back and are not refundable.

DAMAGED ITEMS

If the package or your product has been damaged during transportation, please contact us immediately at 1 866-550-4541.

PURCHASE CANCELATION

Purchases cannot be canceled once placed.

 

*** Please make sure to look at the «Sizing chart» before making any purchase on our Website. It is your responsibility to buy an item with a good fit. ***